Frozenbyte Wiki - User contributions [en]

Support

2023-10-10T13:17:24Z

JoelFB: controller issues and generic help

Here we offer a knowledge base of support for some of our games.

Old games (e.g. Shadowgrounds) will be moved here at some point in the future.

== Trine 5 ==

Please see the [[Trine 5 Support]] page.

== Trine 4 ==

Coming soon.

In the meantime please see e.g.
* [https://gamefaqs.gamespot.com/ps4/250735-trine-4-the-nightmare-prince GameFAQs]
* [https://www.playstationtrophies.org/forum/topic/316663-trine-4-the-nightmare-prince-~-collectibles-guide/ PlayStation Trophies Collectibles Guide]
* [https://steamcommunity.com/app/690640/guides/ Community Hub on Steam]

== General support ==

=== PC controller issues ===

Sometimes game controllers on PC can behave in erratic ways. Most games, including the Trine series, support Xbox and PlayStation controllers and a variety of "generic" controllers. However certain controllers may have special purposes or other issues. Here's a few tips if you're having controller trouble on any Frozenbyte game, especially the Trine series.

# Try [https://github.com/x360ce/x360ce Xbox 360 Controller Emulator] for a generic solution to all controller problems
# Steam also has some controller/gamepad functionality/remapping/emulation possibilities (and even some default behaviour), please consult their own support/help
# If you have a [https://www.gamesir.hk/products/t4k GameSir gamepad such as the T4 Kaleid], take note of its features, such as "you can change to the PC mode by holding the X+Home buttons for 2s".
# Remember to restart the game if you do any changes and have the game running at the same time, a restart may be needed for the game to recognize your changes

Trine 5 Support

2023-09-04T17:00:03Z

JoelFB: /* PC technical issues */ Zoya's trajectory line

__TOC__

Welcome to the Support page for Trine 5: A Clockwork Conspiracy!

== Bug reports ==

* '''Bug reports:''' Please move over to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine bug database for Trine 5] and follow the instructions. This database is shared with the publisher and the developer and ensures the best handling of bugs.
* This Support page is for '''general knowledge and how-to's on existing issues'''.

== Contacts ==

* Official [https://www.frozenbyte.com/contact/ Frozenbyte support contact] (please see this page first and report clear bugs to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine instead])

* '''Press/media/streamers:'''
** Official media/artwork on [https://media.thqnordic.com THQ Nordic/Media]
** Frozenbyte [https://press.frozenbyte.com/ press website]
** Press/streamer contact for review codes: Please contact [https://www.thqnordic.com/company/contact THQ Nordic through their website] (choose "Marketing & PR" and send your request).
* '''Content creators:'''
** [https://www.thqnordic.com/company/video-policy THQ Nordic Video policy] (applies to Trine 5)

== Game release facts ==

* '''Developer:''' [https://www.frozenbyte.com/ Frozenbyte]
* '''Publisher:''' [https://www.thqnordic.com/ THQ Nordic]

== Known issues ==

=== Online multiplayer: Invisible players ===

There's a bug on all platforms where online players may turn "invisible" (often upon joining a game after some connectivity issues). This has been fixed and will be updated on all platforms post-launch. The workaround is to try a few more times and/or restarting the game (including the actual game and the online game session). Starting from the lobby often works. Alternatively starting the latest level and then enabling online game helps.

=== PC: AMD GPU flicker ===

Some older AMD graphics cards may experience flicker in some levels. Please [[#AMD_GPU_flicker|see here]] for more information.

== PC multiplayer ==

=== Disabling Epic Online Services (EOS) ===

Trine 5 uses Epic Online Services for multiplayer and specifically cross-platform multiplayer. Disabling EOS can be done but it will also disable multiplayer. If you want to do this, you can edit options.txt with this line to disable the EOS files (incl. ''EOSSDK-Win64-Shipping.dll'')and prevent them from being loaded:

* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
* Add: <code>setOption(networkModule, "UseEOS", false)</code>
* Save the file and restart the game

That should do the trick. Please note that this will disable multiplayer as explained above.

== PC technical issues ==

=== AMD GPU flicker ===

On some older AMD graphics cards (including AMD Radeon RX 7900 XT), there may be strange flicker, e.g. the ground and environment may flicker in large chunks. Please contact support (link to top) and report the issue along with your hardware and most importantly the GPU you're using.

There is a workaround fix as well (in '''the first post-launch update coming in early September''') but it needs to be manually enabled:

* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
* Add: <code>setOption(rendererModule, "ShadowFlickerWorkaround", true)</code>
* Save the file and restart the game

However please let support know in some way what GPU was affected by this and we will be able to help others by enabling the fix automatically for those GPUs.

=== Disabling Zoya's bow/arrow trajectory line ===

''This feature will be enabled in the next patch after 4 Sep 2023.''

To disable the trajectory line for Zoya's bow/arrows (the line that shows where the arrow will shoot/hit):

* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
* Add: <code>setOption(gameModule, "ShowBowTrajectoryLine", false)</code>
* Save the file and restart the game

== Gameplay issues ==

== Achievements and Trophies ==

Trine 5 includes 62 achievements or 63 Trophies on PlayStation (you can see the [https://steamcommunity.com/stats/1436700/achievements Steam Achievements here]).

The tutorial levels are often not counted for the gameplay-related achievements.

=== As Luck Would Have It ===

This achievement needs to be completed in one go from the beginning. You cannot save the game in-between and return to the level later. (The reason for this is that it would've been too easy to cheat by returning to an already-completed level. To prevent that, we would've had to add some checks to all the levels. We've done such checks for the "Made of Sugar" achievement because that's specific to a single level, however we haven't done so for all the levels and thus As Luck Would Have It needs to be completed in one session.)


[[Category:Support]] [[Category:Trine 5]]

Trine 5 Support

2023-09-04T16:57:33Z

JoelFB: achievements info

__TOC__

Welcome to the Support page for Trine 5: A Clockwork Conspiracy!

== Bug reports ==

* '''Bug reports:''' Please move over to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine bug database for Trine 5] and follow the instructions. This database is shared with the publisher and the developer and ensures the best handling of bugs.
* This Support page is for '''general knowledge and how-to's on existing issues'''.

== Contacts ==

* Official [https://www.frozenbyte.com/contact/ Frozenbyte support contact] (please see this page first and report clear bugs to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine instead])

* '''Press/media/streamers:'''
** Official media/artwork on [https://media.thqnordic.com THQ Nordic/Media]
** Frozenbyte [https://press.frozenbyte.com/ press website]
** Press/streamer contact for review codes: Please contact [https://www.thqnordic.com/company/contact THQ Nordic through their website] (choose "Marketing & PR" and send your request).
* '''Content creators:'''
** [https://www.thqnordic.com/company/video-policy THQ Nordic Video policy] (applies to Trine 5)

== Game release facts ==

* '''Developer:''' [https://www.frozenbyte.com/ Frozenbyte]
* '''Publisher:''' [https://www.thqnordic.com/ THQ Nordic]

== Known issues ==

=== Online multiplayer: Invisible players ===

There's a bug on all platforms where online players may turn "invisible" (often upon joining a game after some connectivity issues). This has been fixed and will be updated on all platforms post-launch. The workaround is to try a few more times and/or restarting the game (including the actual game and the online game session). Starting from the lobby often works. Alternatively starting the latest level and then enabling online game helps.

=== PC: AMD GPU flicker ===

Some older AMD graphics cards may experience flicker in some levels. Please [[#AMD_GPU_flicker|see here]] for more information.

== PC multiplayer ==

=== Disabling Epic Online Services (EOS) ===

Trine 5 uses Epic Online Services for multiplayer and specifically cross-platform multiplayer. Disabling EOS can be done but it will also disable multiplayer. If you want to do this, you can edit options.txt with this line to disable the EOS files (incl. ''EOSSDK-Win64-Shipping.dll'')and prevent them from being loaded:

* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
* Add: <code>setOption(networkModule, "UseEOS", false)</code>
* Save the file and restart the game

That should do the trick. Please note that this will disable multiplayer as explained above.

== PC technical issues ==

=== AMD GPU flicker ===

On some older AMD graphics cards (including AMD Radeon RX 7900 XT), there may be strange flicker, e.g. the ground and environment may flicker in large chunks. Please contact support (link to top) and report the issue along with your hardware and most importantly the GPU you're using.

There is a workaround fix as well (in '''the first post-launch update coming in early September''') but it needs to be manually enabled:

* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
* Add: <code>setOption(rendererModule, "ShadowFlickerWorkaround", true)</code>
* Save the file and restart the game

However please let support know in some way what GPU was affected by this and we will be able to help others by enabling the fix automatically for those GPUs.

== Gameplay issues ==

== Achievements and Trophies ==

Trine 5 includes 62 achievements or 63 Trophies on PlayStation (you can see the [https://steamcommunity.com/stats/1436700/achievements Steam Achievements here]).

The tutorial levels are often not counted for the gameplay-related achievements.

=== As Luck Would Have It ===

This achievement needs to be completed in one go from the beginning. You cannot save the game in-between and return to the level later. (The reason for this is that it would've been too easy to cheat by returning to an already-completed level. To prevent that, we would've had to add some checks to all the levels. We've done such checks for the "Made of Sugar" achievement because that's specific to a single level, however we haven't done so for all the levels and thus As Luck Would Have It needs to be completed in one session.)


[[Category:Support]] [[Category:Trine 5]]

Trine 5 Support

2023-09-04T16:33:13Z

JoelFB: EOS disable

__TOC__

Welcome to the Support page for Trine 5: A Clockwork Conspiracy!

== Bug reports ==

* '''Bug reports:''' Please move over to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine bug database for Trine 5] and follow the instructions. This database is shared with the publisher and the developer and ensures the best handling of bugs.
* This Support page is for '''general knowledge and how-to's on existing issues'''.

== Contacts ==

* Official [https://www.frozenbyte.com/contact/ Frozenbyte support contact] (please see this page first and report clear bugs to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine instead])

* '''Press/media/streamers:'''
** Official media/artwork on [https://media.thqnordic.com THQ Nordic/Media]
** Frozenbyte [https://press.frozenbyte.com/ press website]
** Press/streamer contact for review codes: Please contact [https://www.thqnordic.com/company/contact THQ Nordic through their website] (choose "Marketing & PR" and send your request).
* '''Content creators:'''
** [https://www.thqnordic.com/company/video-policy THQ Nordic Video policy] (applies to Trine 5)

== Game release facts ==

* '''Developer:''' [https://www.frozenbyte.com/ Frozenbyte]
* '''Publisher:''' [https://www.thqnordic.com/ THQ Nordic]

== Known issues ==

=== Online multiplayer: Invisible players ===

There's a bug on all platforms where online players may turn "invisible" (often upon joining a game after some connectivity issues). This has been fixed and will be updated on all platforms post-launch. The workaround is to try a few more times and/or restarting the game (including the actual game and the online game session). Starting from the lobby often works. Alternatively starting the latest level and then enabling online game helps.

=== PC: AMD GPU flicker ===

Some older AMD graphics cards may experience flicker in some levels. Please [[#AMD_GPU_flicker|see here]] for more information.

== PC multiplayer ==

=== Disabling Epic Online Services (EOS) ===

Trine 5 uses Epic Online Services for multiplayer and specifically cross-platform multiplayer. Disabling EOS can be done but it will also disable multiplayer. If you want to do this, you can edit options.txt with this line to disable the EOS files (incl. ''EOSSDK-Win64-Shipping.dll'')and prevent them from being loaded:

* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
* Add: <code>setOption(networkModule, "UseEOS", false)</code>
* Save the file and restart the game

That should do the trick. Please note that this will disable multiplayer as explained above.

== PC technical issues ==

=== AMD GPU flicker ===

On some older AMD graphics cards (including AMD Radeon RX 7900 XT), there may be strange flicker, e.g. the ground and environment may flicker in large chunks. Please contact support (link to top) and report the issue along with your hardware and most importantly the GPU you're using.

There is a workaround fix as well (in '''the first post-launch update coming in early September''') but it needs to be manually enabled:

* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
* Add: <code>setOption(rendererModule, "ShadowFlickerWorkaround", true)</code>
* Save the file and restart the game

However please let support know in some way what GPU was affected by this and we will be able to help others by enabling the fix automatically for those GPUs.

== Gameplay issues ==


[[Category:Support]] [[Category:Trine 5]]

Trine 5 Support

2023-08-30T13:21:41Z

JoelFB: known issues, misc

Trine 5 Support

2023-08-30T12:53:20Z

JoelFB: creation of the page, to be updated very soon

__TOC__

Welcome to the Support page for Trine 5: A Clockwork Conspiracy!

== Contact and bug reports ==

* '''Press/media/streamers:'''
** Official media/artwork on [https://media.thqnordic.com THQ Nordic/Media]
** Frozenbyte [https://press.frozenbyte.com/ press website]
** Press/streamer contact for review codes: Please contact [https://www.thqnordic.com/company/contact THQ Nordic through their website] (choose "Marketing & PR" and send your request).
* '''Content creators:'''
** [https://www.thqnordic.com/company/video-policy THQ Nordic Video policy] (applies to Trine 5)

== Game release facts ==

* '''Developer:''' [https://www.frozenbyte.com/ Frozenbyte]
* '''Publisher:''' [https://www.thqnordic.com/ THQ Nordic]

== PC Technical Issues ==

== Gameplay Issues ==


[[Category:Support]] [[Category:Trine 5]]

Main Page

2023-08-30T12:42:50Z

JoelFB: support links + user account reg closed

__NOTOC__
<strong>Welcome to the Frozenbyte public Wiki!</strong>

This Wiki provides information and documentation about Frozenbyte and the tools we use to create games and levels. If you have any questions or want something added to the Wiki, or would like to contribute to the Wiki directly (user account registration is closed), please [http://www.frozenbyte.com/contact/ contact] Frozenbyte directly.

== Support ==

Please see [[Trine 5 Support]] for help with Trine 5: A Clockwork Conspiracy.

For other games please see our [[Support]] help page.

==3D Asset Workflow Teaching Materials==

* [[3D Asset Workflow]]
::: '''◇ Main Steps'''
* [[3D Asset Workflow: Concepting]]
* [[3D Asset Workflow: Sculpting]]
* [[3D Asset Workflow: Retopology]]
* [[3D Asset Workflow: UV Mapping]]
* [[3D Asset Workflow: Baking]]
* [[3D Asset Workflow: Texturing]]
* [[3D Asset Workflow: Asset Assembling]]
* [[3D Asset Workflow: Naming the Asset]]
* [[3D Asset Workflow: LODs]]
* [[3D Asset Workflow: Exporting to Editor]]
* [[3D Asset Workflow: Completed asset checklist]]

::: '''◇ Additional Steps'''
* [[3D Asset Workflow: Alternative Textures]]
* [[3D Asset Workflow: Billboards]]
* [[3D Asset Workflow: Blocksets]]
* [[3D Asset Workflow: Collisions]]
* [[3D Asset Workflow: Sikailu]]
* [[3D Asset Workflow: Sway]]
* [[3D Asset Workflow: Tile Textures and Trimsheets]]
* [[3D Asset Workflow: Tintmask]]
* [[3D Asset Workflow: Vegetation]]

::: '''◇ General Tips and Troubleshooting'''
* [[3D Asset Workflow: General Tips]]
* [[3D Asset Workflow: Troubleshooting]]

==Level Art Teaching Materials==

* [[Level Art]]
** [[Level Art: Color and Lighting]]
** [[Level Art: Composition]]
** [[Level Art: Environmental Storytelling]]
** [[Level Art: Ideas for New Levels]]
** [[Level Art: Level Art Related Gameplay Issues]]
** [[Level Art: The Level Art Phases]]

==Editor Tutorials==

This wiki features editor tutorials that introduce you to Frozenbyte editor. This section is for useful links about that.

*[[Shadwen_Editor_Tutorial|Shadwen Editor Tutorial]]

Support

2023-08-30T10:49:08Z

JoelFB: adding the first Support page