Trine 5 Support - Revision history

JoelFB: /* PC technical issues */ Zoya's trajectory line

2023-09-04T17:00:03Z

PC technical issues: Zoya's trajectory line

← Older revision		Revision as of 20:00, 4 September 2023
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	However please let support know in some way what GPU was affected by this and we will be able to help others by enabling the fix automatically for those GPUs.		However please let support know in some way what GPU was affected by this and we will be able to help others by enabling the fix automatically for those GPUs.

			=== Disabling Zoya's bow/arrow trajectory line ===

			''This feature will be enabled in the next patch after 4 Sep 2023.''

			To disable the trajectory line for Zoya's bow/arrows (the line that shows where the arrow will shoot/hit):

			* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
			* Add: <code>setOption(gameModule, "ShowBowTrajectoryLine", false)</code>
			* Save the file and restart the game

	== Gameplay issues ==		== Gameplay issues ==

JoelFB: achievements info

2023-09-04T16:57:33Z

achievements info

← Older revision		Revision as of 19:57, 4 September 2023
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	== Gameplay issues ==		== Gameplay issues ==



			== Achievements and Trophies ==

			Trine 5 includes 62 achievements or 63 Trophies on PlayStation (you can see the [https://steamcommunity.com/stats/1436700/achievements Steam Achievements here]).

			The tutorial levels are often not counted for the gameplay-related achievements.

			=== As Luck Would Have It ===

			This achievement needs to be completed in one go from the beginning. You cannot save the game in-between and return to the level later. (The reason for this is that it would've been too easy to cheat by returning to an already-completed level. To prevent that, we would've had to add some checks to all the levels. We've done such checks for the "Made of Sugar" achievement because that's specific to a single level, however we haven't done so for all the levels and thus As Luck Would Have It needs to be completed in one session.)


	<!-- == Categories == -->		<!-- == Categories == -->
	[[Category:Support]] [[Category:Trine 5]]		[[Category:Support]] [[Category:Trine 5]]

JoelFB: EOS disable

2023-09-04T16:33:13Z

EOS disable

← Older revision		Revision as of 19:33, 4 September 2023
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	Some older AMD graphics cards may experience flicker in some levels. Please [[#AMD_GPU_flicker\|see here]] for more information.		Some older AMD graphics cards may experience flicker in some levels. Please [[#AMD_GPU_flicker\|see here]] for more information.

			== PC multiplayer ==

			=== Disabling Epic Online Services (EOS) ===

			Trine 5 uses Epic Online Services for multiplayer and specifically cross-platform multiplayer. Disabling EOS can be done but it will also disable multiplayer. If you want to do this, you can edit options.txt with this line to disable the EOS files (incl. ''EOSSDK-Win64-Shipping.dll'')and prevent them from being loaded:

			* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
			* Add: <code>setOption(networkModule, "UseEOS", false)</code>
			* Save the file and restart the game

			That should do the trick. Please note that this will disable multiplayer as explained above.

JoelFB: known issues, misc

2023-08-30T13:21:41Z

known issues, misc

← Older revision		Revision as of 16:21, 30 August 2023
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	Welcome to the Support page for Trine 5: A Clockwork Conspiracy!		Welcome to the Support page for Trine 5: A Clockwork Conspiracy!

	== ~~Contact~~ and ~~bug reports~~ ==		== Bug reports ==

			* '''Bug reports:''' Please move over to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine bug database for Trine 5] and follow the instructions. This database is shared with the publisher and the developer and ensures the best handling of bugs.
			* This Support page is for '''general knowledge and how-to's on existing issues'''.

			== Contacts ==

			* Official [https://www.frozenbyte.com/contact/ Frozenbyte support contact] (please see this page first and report clear bugs to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine instead])

	* '''Press/media/streamers:'''		* '''Press/media/streamers:'''
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	== PC ~~Technical Issues~~ ==		== Known issues ==

			=== Online multiplayer: Invisible players ===

			There's a bug on all platforms where online players may turn "invisible" (often upon joining a game after some connectivity issues). This has been fixed and will be updated on all platforms post-launch. The workaround is to try a few more times and/or restarting the game (including the actual game and the online game session). Starting from the lobby often works. Alternatively starting the latest level and then enabling online game helps.

			=== PC: AMD GPU flicker ===

			Some older AMD graphics cards may experience flicker in some levels. Please [[#AMD_GPU_flicker\|see here]] for more information.



			== PC technical issues ==

			=== AMD GPU flicker ===

			On some older AMD graphics cards (including AMD Radeon RX 7900 XT), there may be strange flicker, e.g. the ground and environment may flicker in large chunks. Please contact support (link to top) and report the issue along with your hardware and most importantly the GPU you're using.

			There is a workaround fix as well (in '''the first post-launch update coming in early September''') but it needs to be manually enabled:

			* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
			* Add: <code>setOption(rendererModule, "ShadowFlickerWorkaround", true)</code>
			* Save the file and restart the game

			However please let support know in some way what GPU was affected by this and we will be able to help others by enabling the fix automatically for those GPUs.

	== Gameplay ~~Issues~~ ==		== Gameplay issues ==


	<!-- == Categories == -->		<!-- == Categories == -->
	[[Category:Support]] [[Category:Trine 5]]		[[Category:Support]] [[Category:Trine 5]]

JoelFB: creation of the page, to be updated very soon

2023-08-30T12:53:20Z

creation of the page, to be updated very soon

New page

__TOC__

Welcome to the Support page for Trine 5: A Clockwork Conspiracy!

== Contact and bug reports ==

* '''Press/media/streamers:'''
** Official media/artwork on [https://media.thqnordic.com THQ Nordic/Media]
** Frozenbyte [https://press.frozenbyte.com/ press website]
** Press/streamer contact for review codes: Please contact [https://www.thqnordic.com/company/contact THQ Nordic through their website] (choose "Marketing & PR" and send your request).
* '''Content creators:'''
** [https://www.thqnordic.com/company/video-policy THQ Nordic Video policy] (applies to Trine 5)

== Game release facts ==

* '''Developer:''' [https://www.frozenbyte.com/ Frozenbyte]
* '''Publisher:''' [https://www.thqnordic.com/ THQ Nordic]

== PC Technical Issues ==

== Gameplay Issues ==


[[Category:Support]] [[Category:Trine 5]]