View source for Trine 5 Support

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Welcome to the Support page for Trine 5: A Clockwork Conspiracy! 

== Bug reports ==

* '''Bug reports:''' Please move over to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine bug database for Trine 5] and follow the instructions. This database is shared with the publisher and the developer and ensures the best handling of bugs.
* This Support page is for '''general knowledge and how-to's on existing issues'''.

== Contacts ==

* Official [https://www.frozenbyte.com/contact/ Frozenbyte support contact] (please see this page first and report clear bugs to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine instead])

* '''Press/media/streamers:'''
** Official media/artwork on [https://media.thqnordic.com THQ Nordic/Media]
** Frozenbyte [https://press.frozenbyte.com/ press website]
** Press/streamer contact for review codes: Please contact [https://www.thqnordic.com/company/contact THQ Nordic through their website] (choose "Marketing & PR" and send your request). 
* '''Content creators:'''
** [https://www.thqnordic.com/company/video-policy THQ Nordic Video policy]  (applies to Trine 5)


== Game release facts ==

* '''Developer:''' [https://www.frozenbyte.com/ Frozenbyte]
* '''Publisher:''' [https://www.thqnordic.com/ THQ Nordic]


== Known issues ==

=== Online multiplayer: Invisible players ===

There's a bug on all platforms where online players may turn "invisible" (often upon joining a game after some connectivity issues). This has been fixed and will be updated on all platforms post-launch. The workaround is to try a few more times and/or restarting the game (including the actual game and the online game session). Starting from the lobby often works. Alternatively starting the latest level and then enabling online game helps.

=== PC: AMD GPU flicker ===

Some older AMD graphics cards may experience flicker in some levels. Please [[#AMD_GPU_flicker|see here]] for more information.

== PC multiplayer ==

=== Disabling Epic Online Services (EOS) ===

Trine 5 uses Epic Online Services for multiplayer and specifically cross-platform multiplayer. Disabling EOS can be done but it will also disable multiplayer. If you want to do this, you can edit options.txt with this line to disable the EOS files (incl. ''EOSSDK-Win64-Shipping.dll'')and prevent them from being loaded: 

* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
* Add: <code>setOption(networkModule, "UseEOS", false)</code>
* Save the file and restart the game

That should do the trick. Please note that this will disable multiplayer as explained above. 


== PC technical issues ==

=== AMD GPU flicker ===

On some older AMD graphics cards (including AMD Radeon RX 7900 XT), there may be strange flicker, e.g. the ground and environment may flicker in large chunks. Please contact support (link to top) and report the issue along with your hardware and most importantly the GPU you're using. 

There is a workaround fix as well (in '''the first post-launch update coming in early September''') but it needs to be manually enabled:

* open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
* Add: <code>setOption(rendererModule, "ShadowFlickerWorkaround", true)</code>
* Save the file and restart the game

However please let support know in some way what GPU was affected by this and we will be able to help others by enabling the fix automatically for those GPUs.

== Gameplay issues ==


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[[Category:Support]] [[Category:Trine 5]]