Difference between revisions of "Trine 5 Support"
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Welcome to the Support page for Trine 5: A Clockwork Conspiracy! | Welcome to the Support page for Trine 5: A Clockwork Conspiracy! | ||
| − | == | + | == Bug reports == |
| + | |||
| + | * '''Bug reports:''' Please move over to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine bug database for Trine 5] and follow the instructions. This database is shared with the publisher and the developer and ensures the best handling of bugs. | ||
| + | * This Support page is for '''general knowledge and how-to's on existing issues'''. | ||
| + | |||
| + | == Contacts == | ||
| + | |||
| + | * Official [https://www.frozenbyte.com/contact/ Frozenbyte support contact] (please see this page first and report clear bugs to the [https://redmine.thqnordic.com/projects/trine-5-community/news THQ Nordic Redmine instead]) | ||
* '''Press/media/streamers:''' | * '''Press/media/streamers:''' | ||
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| − | == PC | + | == Known issues == |
| + | |||
| + | === Online multiplayer: Invisible players === | ||
| + | |||
| + | There's a bug on all platforms where online players may turn "invisible" (often upon joining a game after some connectivity issues). This has been fixed and will be updated on all platforms post-launch. The workaround is to try a few more times and/or restarting the game (including the actual game and the online game session). Starting from the lobby often works. Alternatively starting the latest level and then enabling online game helps. | ||
| + | |||
| + | === PC: AMD GPU flicker === | ||
| + | |||
| + | Some older AMD graphics cards may experience flicker in some levels. Please [[#AMD_GPU_flicker|see here]] for more information. | ||
| + | |||
| + | |||
| + | |||
| + | == PC technical issues == | ||
| + | |||
| + | === AMD GPU flicker === | ||
| + | |||
| + | On some older AMD graphics cards (including AMD Radeon RX 7900 XT), there may be strange flicker, e.g. the ground and environment may flicker in large chunks. Please contact support (link to top) and report the issue along with your hardware and most importantly the GPU you're using. | ||
| + | |||
| + | There is a workaround fix as well (in '''the first post-launch update coming in early September''') but it needs to be manually enabled: | ||
| + | * open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background) | ||
| + | * Add: <code>setOption(rendererModule, "ShadowFlickerWorkaround", true)</code> | ||
| + | * Save the file and restart the game | ||
| + | However please let support know in some way what GPU was affected by this and we will be able to help others by enabling the fix automatically for those GPUs. | ||
| − | == Gameplay | + | == Gameplay issues == |
<!-- == Categories == --> | <!-- == Categories == --> | ||
[[Category:Support]] [[Category:Trine 5]] | [[Category:Support]] [[Category:Trine 5]] | ||
Revision as of 15:21, 30 August 2023
Contents
Welcome to the Support page for Trine 5: A Clockwork Conspiracy!
Bug reports
- Bug reports: Please move over to the THQ Nordic Redmine bug database for Trine 5 and follow the instructions. This database is shared with the publisher and the developer and ensures the best handling of bugs.
- This Support page is for general knowledge and how-to's on existing issues.
Contacts
- Official Frozenbyte support contact (please see this page first and report clear bugs to the THQ Nordic Redmine instead)
- Press/media/streamers:
- Official media/artwork on THQ Nordic/Media
- Frozenbyte press website
- Press/streamer contact for review codes: Please contact THQ Nordic through their website (choose "Marketing & PR" and send your request).
- Content creators:
- THQ Nordic Video policy (applies to Trine 5)
Game release facts
- Developer: Frozenbyte
- Publisher: THQ Nordic
Known issues
Online multiplayer: Invisible players
There's a bug on all platforms where online players may turn "invisible" (often upon joining a game after some connectivity issues). This has been fixed and will be updated on all platforms post-launch. The workaround is to try a few more times and/or restarting the game (including the actual game and the online game session). Starting from the lobby often works. Alternatively starting the latest level and then enabling online game helps.
PC: AMD GPU flicker
Some older AMD graphics cards may experience flicker in some levels. Please see here for more information.
PC technical issues
AMD GPU flicker
On some older AMD graphics cards (including AMD Radeon RX 7900 XT), there may be strange flicker, e.g. the ground and environment may flicker in large chunks. Please contact support (link to top) and report the issue along with your hardware and most importantly the GPU you're using.
There is a workaround fix as well (in the first post-launch update coming in early September) but it needs to be manually enabled:
- open %APPDATA%\Trine5\ and the options.txt file (with the game not open in the background)
- Add:
setOption(rendererModule, "ShadowFlickerWorkaround", true) - Save the file and restart the game
However please let support know in some way what GPU was affected by this and we will be able to help others by enabling the fix automatically for those GPUs.
